Support

Questions about Silhette? Start with the answers below. If you still need help, we’re one email away.

How do credits work?

Making things in Silhette uses credits. Before anything starts, the app shows how many credits it will use. Browsing is free and doesn’t need an account.

New accounts get 100 free credits, once per person. When you need more, you can buy a credit pack in the app:

• 100 credits for $4.99
• 300 credits for $12.99
• 800 credits for $29.99

These are US prices. Apple sets the price in other countries and shows it before you buy. Credits have no cash value and can’t be moved to another account.

Why didn’t my new account get free credits?

The 100 free credits are given once per person. If you, your iPhone, your phone number, or your email address had a Silhette account before, even one that was deleted, a new account won’t get them again.

My video failed. Do I get my credits back?

Yes. If a video fails, the credits it used go back to your account. If your balance looks wrong, email us and we’ll check.

How do I get a refund for a purchase?

Apple handles all payments, so refunds for purchases come from Apple, under Apple’s policies. To ask for one, go to reportaproblem.apple.com, sign in with your Apple Account, and follow the steps to request a refund.

How do I restore my purchases?

Your credits are saved to your Silhette account, not to your iPhone. On a new or reset iPhone, sign in the same way you did before (Apple, Google, or the same phone number), and your credits will be there.

Credit packs are one-time purchases, so there’s nothing to restore in the App Store. If credits you paid for are missing, email us your Apple receipt or its order ID, and we’ll look into it.

How do I delete my account?

In the app, open Account and tap Delete my account. This removes your videos, your saved people and products, and your photos, along with any credits left on the account. It can’t be undone.

We keep a few hashed markers so the free credits aren’t given twice. Our Privacy Policy explains what stays and why. Deleting the app from your iPhone doesn’t delete your account. If you can’t open the app, email us.

My video isn’t ready yet

Videos take a few minutes to make. A recreation usually takes 2 to 5 minutes. You can close the app while it works. If notifications are on, we’ll tell you when your video is ready.

If it’s taking much longer than usual, email us and tell us roughly when you started it.

I’m not getting notifications

Open iPhone Settings → Notifications → Silhette and turn on Allow Notifications. Also check that a Focus mode, like Do Not Disturb, isn’t hiding them. Finished videos are saved to your account, so you’ll find them in the app either way.

Who can see my videos?

Only you. Videos you make are private to your account, and Silhette doesn’t post anything publicly. Read more in our Privacy Policy and Terms of Use.